Co-Managed IT & Security
You already have an IT person. You do not have someone watching for attackers at 2 a.m. Co-managed IT keeps your team in place and puts a staffed security operations centre behind them.
The Gap Nobody Budgets For
Most businesses in McKinney, Plano and Frisco that employ one or two IT staff have the same shape of problem. The IT team is good at what it does and completely consumed by it: laptops, accounts, the helpdesk queue, the thing that broke this morning. Security is on the list. It is never at the top of the list.
That is not a competence problem, it is an arithmetic one. Two people cannot cover 168 hours a week, and attackers deliberately work the hours nobody is staffing. Ransomware crews detonate on Friday nights and holiday weekends because that is when the response is slowest.
The usual sales answer is to replace your IT team with an outside provider. That is a disruptive, expensive move that throws away the institutional knowledge of the person who actually knows your environment. Co-managed IT is the other answer: keep your team, add the coverage they do not have.
Who This Is For
- You employ an internal IT person or a small IT team
- Nights, weekends and holidays are effectively unmonitored
- A cyber insurance renewal or client questionnaire is asking questions you cannot answer yes to
- You do not want to fire your IT person to fix a security problem
- You need someone accountable when something actually happens
If you are a managed service provider looking to resell security to your own clients, you want MSP & Partner Integration instead.
Who Does What
The most common reason co-managed arrangements fail is an unclear boundary. This is ours, written down before you sign anything.
Your IT Team Keeps
- User accounts, onboarding and offboarding
- Helpdesk and end-user support
- Hardware, procurement and warranty
- Line-of-business applications and vendor relationships
- Day-to-day infrastructure and change control
- Institutional knowledge of how your business actually runs
We Take
- 24/7 monitoring and threat detection
- Alert triage, so your team receives confirmed incidents rather than raw noise
- Containment and incident response, including out of hours
- Vulnerability scanning and patch prioritisation
- Dark web monitoring for exposed company credentials
- Compliance evidence and the answers to insurance questionnaires
What We Commit To In Writing
Ask any provider what their response time covers. Acknowledging a ticket is not the same as isolating a compromised machine, and most contracts never say which one you bought. Ours does.
SOC triage and notification, with confirmed details and containment steps — not a queued alert forwarded to your inbox.
Containment action on a confirmed active incident, at any hour, including weekends and holidays.
Guaranteed response for incident response retainer clients, with a named engineer on the call.
For the full escalation path once a threat is confirmed, see incident response. For what the monitoring itself covers, see our 24/7 managed SOC.
How Engagements Start
Free assessment
We review what you have, what is actually monitored, and where the gaps are. You get the findings whether or not you hire us.
Boundary agreed in writing
Before anything is deployed, your team and ours sign off on who owns what and who gets called at 2 a.m.
Phased rollout
Monitoring goes on first so you gain coverage immediately. Hardening follows in priority order, worst exposure first.
Your team stays in the loop
Shared dashboards through the CyberOne platform, so your IT staff see exactly what we see rather than receiving a monthly PDF.
Frequently Asked Questions
Will you replace our internal IT person?
No, and an arrangement that ends that way has failed. Co-managed IT exists because your IT person knows your environment and we do not. We take the security operations work that a small team genuinely cannot cover — around-the-clock monitoring, alert triage, out-of-hours containment — and leave everything else where it is. In practice most internal IT staff are relieved to hand off the 2 a.m. pager.
How is co-managed IT different from just hiring a managed service provider?
A full managed service provider replaces your IT function and takes over day-to-day support. Co-managed means your team keeps day-to-day IT and we add the security layer alongside them. The practical difference is disruption and cost: there is no migration of your helpdesk, no re-papering of vendor relationships, and no loss of the person who knows why that one server is configured the way it is.
What does co-managed IT cost?
Our per-user plans are published openly on our pricing page rather than held behind a sales call. Most co-managed engagements sit in the Fortress or Citadel tier depending on whether you need managed detection and response or full 24/7 SOC coverage. Final cost depends on user count, what is in scope, and contract term.
Who is accountable when there is an incident?
We are, for detection, triage and containment, against the response times published above. Your team is accountable for the business decisions only they can make — whether a system can be taken offline, who needs to be told, and when operations resume. That boundary is agreed in writing before the engagement starts, because the single most common failure in a real incident is two parties each assuming the other has the authority to act.
Do you work with businesses outside McKinney and Plano?
We are based in McKinney and work on-site across Plano, Allen, Frisco and the wider DFW metroplex. Monitoring and response operate remotely around the clock, so coverage does not depend on drive time, and we support co-managed clients nationwide on that basis.
Will this help with our cyber insurance renewal?
Usually, yes. The questions that most often trip up businesses at renewal are multi-factor authentication coverage on remote access and mailboxes, endpoint detection and response, logging retention, and whether anyone is monitoring outside business hours. Co-managed engagements cover all four and produce the evidence in a form carriers accept. We will tell you before you sign what your honest answers are today.
Keep Your IT Team. Close the Coverage Gap.
Start with a free assessment. We will tell you what is actually monitored today and what is not, and you keep the findings either way.